The Beach House

Job 161499 - FOH Manager
Koloa, HI

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Location: Koloa, HI
Employment Type: Full-Time
Salary: Competitive

Job Description

Manage floor operations including staffing and labor, facility preparedness and atmosphere, and financial controls.

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

Encourage staff through positive leadership, offering training and development as needed.

Monitor completed food and drink orders to ensure that all menus items are prepared, portioned, and presented according to all procedures, specifications, and standards. Provide direction when necessary.

Visit guest tables to make introductions and ensure all expectations are exceeded while exploring and resolving guest complaints or concerns regarding food/drink quality, service, accommodations, etc.

Explore and resolve guest complaints or concerns regarding food/drink quality, service, accommodations, etc.

Achieve company objectives in sales, labor budget, service, and quality, appearance of facility and sanitation and cleanliness.

Monitor building, staff, and guests to ensure compliance with health, fire, and liquor department regulations.

Be knowledgeable of restaurant policies regarding personnel, and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

Requirements

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Decision Making - Ability to make critical decisions while following company procedures.
• Judgment - The ability to formulate a sound decision using the available information.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Energetic - Ability to work at a sustained pace and produce quality work.

2 years restaurant experience preferred.
Completed at least 1 year of employment with HCR.
Completed at least 6 months as a HCR Relief Manager.

Basic Microsoft Excel and World knowledge.
Experience with POS system.
Aptitude to learn new computer systems.

Must be at least 21 years of age.
Obtain required certification from the Liquor Department.
Complete 100 Point Manager Training Program.

Must be able to work in a fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded, hot, and can become high-pressure.
 
Must be able to do the following constantly: stand, walk, use hands/fingers, reach outward, and push/pull 10-25 lbs.

Must be able to do the following frequently: reach above shoulder, bend, and lift/carry 26-50 lbs.
 
Must be able to do the following occasionally: climb and squat or kneel.
 
Must have the ability wear personal protective equipment (non slip shoes, back belt if lifting over 25 lbs, safety glove when using knife).

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